Refund policy

Returns

We want you to be happy with your purchase. If you change your mind, you may request a return within 14 days of receiving your order.

To request a return, please contact us at lunaroomstudio@gmail.com within 14 days of delivery, including your order number and the reason for the return.

Items must be returned in their original condition and securely packaged. The buyer is responsible for return postage unless the item is faulty, damaged or not as described.

Once we receive and inspect the returned item, we will process your refund within 5 working days.

For vintage / second-hand items, please carefully review the photographs and description before purchasing, as these items may show signs of age and use.

Nothing in this policy affects your statutory rights under UK consumer law.